The Xalleria website located at www.xalleria.com is a copyrighted work belonging to XALLERIA HOLDINGS LTD. Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features.
All such additional terms, guidelines, and rules are incorporated by reference into these Terms.
These Terms of Use described the legally binding terms and conditions that oversee your use of the Site. BY LOGGING INTO THE SITE, YOU ARE BEING COMPLIANT THAT THESE TERMS and you represent that you have the authority and capacity to enter into these Terms. YOU SHOULD BE AT LEAST 18 YEARS OF AGE TO ACCESS THE SITE. IF YOU DISAGREE WITH ALL OF THE PROVISION OF THESE TERMS, DO NOT LOG INTO AND/OR USE THE SITE.
These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the “Platform”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content and infrastructure of these pages, and the online reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated and provided by XALLERIA HOLDINGS LTD and are provided for your personal, non-commercial (B2C) use only, subject to the terms and conditions set out below. The relationship that we have with the Property Owners are governed by separate terms and conditions which govern the (B2B) commercial relationship we have with each of these Property Owners. Each Property Owner acts in a professional manner vis-à-vis Xalleria when making its product and/or service available on or through Xalleria (both for its business-to-business (“B2B”) and/or business-to-consumer (“B2C”) relationship). Please note that Property Owners may have, declare applicable and/or require (acceptance of) – in addition to the policies and fine print as disclosed on the website, their own (delivery / shipping / carriage / usage) terms and conditions and house rules for the use, access and consummation of the booking (which may include certain disclaimers and limitations of liability).
Definitions
“Xalleria”, “us”, “we” or “our” means XALLERIA HOLDINGS LTD, a limited liability company incorporated under the laws of the Republic of Kenya, and having its registered address at Nairobi, Kenya. “Platform” means the (mobile) website and app on which the reservation services is made available owned, controlled, managed, maintained and/or hosted by Xalleria. “Property” means the various different accommodation house options that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined or consummated by you from the Property Owner.
“Property Owner” means the provider of accommodation (e.g. hotel, motel, apartment, bed & breakfast, landlord), attractions (e.g. (theme) parks, museums, sightseeing tours), transportation provider (e.g. car rentals, cruises, rail, airport rides, coach tours, transfers), tour operators, travel insurances, and any other travel or related product or service as from time to time available for Accommodation Reservation on the Platform (whether B2B or B2C).
“Accommodation Service” means the online purchase, order, (facilitated) payment or reservation service as offered or enabled by Xalleria in respect of various products and services as from time to time made available by Property Owners on the Platform.
“Accommodation Reservation” means the order, purchase, payment, booking or reservation of a Property.
Scope and nature of our Service
Through the Platform, we (Xalleria B.V. and its affiliate (distribution) partners) provide an online platform through which Property Owners can advertise, market, sell, promote and/or offer (as applicable) their products and service for order, purchase, reservation, rent or hire, and through which relevant visitors of the Platform can discover, search, compare, and make an order, reservation, purchase or payment (i.e. the Accommodation Service). By using or utilising the Accommodation Service (e.g. by making Accommodation Reservation through the Accommodation Service), you enter into a direct (legally binding) contractual relationship with the Property Owner in which you make a reservation or purchase a product or service (as applicable). From the point at which you make your Accommodation Reservation, we act solely as an intermediary between you and the Property Owner. We transmit the relevant details of your Accommodation Reservation to the relevant Property Owner(s) and send you a confirmation email for and on behalf of the Property Owner. Xalleria does not (re)sell, rent out, offer any (travel) product or service.
For customers within the European Economic Area (“EEA”), Switzerland and the United Kingdom the following applies. Based on self-declaration, we request Property Owners globally to indicate to us if they – in the context of EU consumer law – act as a private host (non-trader) rather than as a professional host (trader). If a Property Owner indicates to us that it acts as a private host (or does not expressly indicate anything to us in this regard but based on information available to us cannot be clearly categorised as a professional host), such Property Owner is labelled on the search result page as “managed by a private host” and the following explanation is added:
“This property is managed by a private host. EU consumer law relating to professional hosts might not apply. Hosts who have registered with Xalleria as a private host are parties that rent out their property or properties for purposes which are outside their trade, business, or profession. They are not officially traders (like a global hotel chain) and therefore may not fall under the same consumer protection rules under EU law, but don’t worry, Xalleria provides you with the same customer service as we do with any stay. This doesn’t mean that your stay or experience will be any different than booking with a professional host.”
Property Owners that are not labelled as private hosts on our Platform act – to our best knowledge – as a professional host under EU consumer law. The qualification as ‘private host’ is only relevant for the purpose of EU consumer law and has no relevance for tax purposes, including VAT or any other similar indirect taxes levied by reference to added value, or sales and/or consumption.
When rendering our Accommodation Service, the information that we disclose is based on the information provided to us by Property Owners. As such, the Property Owners that market and promote their Property on the Platform are given access to our systems and extranet through which they are fully responsible for updating all rates/fees/prices, availability, policies & conditions and other relevant information which is displayed on our Platform. Although we will use reasonable skill and care in performing our Accommodation Service, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our Platform or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Property Owner remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates/fees/prices, policies & conditions and availability) displayed on our Platform. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating, type of accommodation of any Property Owner (or its facilities, venue, vehicles, (main or ancillary) products or services) made available, save as explicitly indicated or set out otherwise.
Our Accommodation Service is made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our Platform for any commercial or competitive activity or purpose.
Prices, We Price Match, Genius programme and offers facilitated by a partner company
The prices as offered by the Property Owners on our Platform are highly competitive. All prices for your Property are displayed including VAT/sales tax and all other taxes (subject to change of such taxes) and fees, unless stated differently on our Platform or the confirmation email/ticket. Ticket prices are per person or group and subject to validity or expiration as indicated on the ticket, if applicable. Applicable fees and taxes (including tourist/city tax) may be charged by the Property Owner in the event of a no-show or cancellation.
Sometimes cheaper rates are available on our Platform for a specific stay, product or service, however, these rates made available by Property Owners may carry special restrictions and conditions, for example non-cancellable and non-refundable. Please check the relevant product, service and reservation conditions and details thoroughly for any such conditions prior to making your reservation.
We want you to pay the lowest price possible for your product and service of choice. Should you find your property of choice booked through the Platform, with the same Property conditions, at a lower rate on the Internet after you have made a reservation through us, we will match the difference between our rate and the lower rate under the terms and conditions of the We Price Match. Our We Price Match promise does not apply to non-accommodations related products and services.
The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.
Obvious errors and mistakes (including misprints) are not binding.
All special offers and promotions are marked as such. If they are not labelled as such, you cannot derive any rights in the event of obvious errors or mistakes.
Genius programme
The Genius rate is a discounted rate offered by participating properties for certain rooms/accommodation types.
The Genius rate is for members of the Xalleria Genius programme. The Genius programme is open to anyone that has an account on the Platform. There are no membership fees and all you need to do to become a member is to create an account on Xalleria. The membership and the Genius rates are for that individual member and are non-transferable. Membership can also be linked to specific campaigns or incentives, as occasionally launched or communicated per Xalleria’s sole discretion.
The Genius programme consists of multiple membership levels based upon the number of reservations made through the Xalleria platform, each with different levels of discount on selected properties and/or selected options (https://www.Xalleria/genius.html). Membership levels may vary and may be subject to change, at the sole discretion of Xalleria.
Xalleria reserves the right to revoke and cancel the Genius membership of any individual in the event of abuse, such as violation of these terms & conditions, and/or use of invalid credit cards. Xalleria furthermore reserves the right to revoke and cancel the Genius membership of any individual who engages in inappropriate behaviour, such as violence, threat, harassment, discrimination, obscenity or fraud in relation to Xalleria (or its employees and agents) and/or the accommodation (or its employees and agents).
The Genius rate cannot be combined or used with other discounts (unless approved by the accommodation or indicated otherwise). Xalleria may, at its discretion, (partially) alter, limit or modify the Genius programme structure or any other feature of the programme (including but not limited to the (status of the) subject Genius level(s)), for any reason, without prior notice.
The Genius membership is linked to your account on Xalleria and will not expire or otherwise terminate unless you terminate, close, delete or otherwise revoke your account. Without notice to you, Xalleria also reserves the right to “unregister” or otherwise disable an account that is inactive. An inactive account is defined as an account that has not made a reservation for more than five (5) years. In the event that your account is disabled, you will no longer be eligible for the Genius benefits. You may reactivate your account by making a qualifying reservation using your Xalleria account.
Partner offer
Xalleria may display offers that are not directly sourced from Property Owners, but are facilitated by a Xalleria partner company, such as another platform (Partner offer). Partner offers will be clearly displayed and distinguished from the regular offers directly sourced from Property Owners and have the following special conditions, unless mentioned otherwise on our Platform:
Price policy: as displayed on our Platform.
Pay in advance: You’ll pay securely with Xalleria at the time of the booking.
No modifications: Once your booking is completed, any changes to your personal or booking details will not be possible. Requests can be made directly with the property, but are not guaranteed.
Cannot combine with other offers: Other promotions, incentives and rewards are not eligible on the booking.
No guest review: It’s not possible to leave a guest review on our Platform.
Privacy and cookies
Xalleria respects your privacy. Please have a look at our privacy and cookies policy for further information.
Free of charge for consumers, only Property Owners pay!
Unless indicated otherwise, our service is free of charge for consumers because, unlike many other parties, we will not charge you for our Accommodation Service or add any additional (reservation) fees to the rate. You will pay the Property Owner the relevant amount as indicated in the Accommodation Reservation (plus – insofar not included in the price – relevant applicable taxes, levies and fees (if applicable)).
Property Owners pay a commission (being a small percentage of the product price (e.g. room price)) to Xalleria after the end user has consummated the service or product of the Property Owner (e.g. after the guest has stayed at (and paid) the accommodation). Property Owners can improve their ranking by increasing their commission (Visibility Booster). The use of the Visibility Booster (by increasing the commission in return for better position in the ranking) is at each Property Owner’s discretion and may be used from time to time and product to product offered. The algorithm of the ranking will take an increase in commission into account when determining the Default Ranking. Preferred partners pay a higher commission in return for a better position in the ranking.
Only Property Owners which have a commercial relationship with Xalleria (through an agreement) will be made available on Platform (for their B2B and/or B2C promotion of their product). Xalleria is not an open platform (like Amazon or eBay) where end users can make their product available (no C2C platform); Xalleria does not allow non-professional parties to offer or sell their products on or through Xalleria.
Credit card or bank transfer
Xalleria offers the opportunity for Accommodation Reservations to be paid (wholly or partly and as required under the payment policy of the Property Owner) during the Accommodation Reservation process by means of secure online payment (all to the extent offered and supported by your bank). For certain products and services, Xalleria facilitates (through third party payment processors) the payment of the relevant product or service (i.e. the payment facilitation service) for and on behalf of the Property Owner (Xalleria never acts nor operates as the merchant of record). Payment is safely processed from your credit/debit card or bank account to Xalleria bank account or the bank account of the accommodation provider through a third party payment processor. Any payment facilitated by us for and on behalf of, and transferred to the Property Owner will in each case constitute a payment of (part of) the booking price by you of the relevant product or service in final of such (partial) due and payable price and you cannot reclaim such paid monies.
For certain (non-refundable) rates or special offers, please note that Property Owners may require that payment is made upfront by wire transfer (if available) or by credit card, and therefore your credit card may be pre-authorised or charged (sometimes without any option for refund) upon making the Accommodation Reservation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your Accommodation Reservation. You will not hold Xalleria liable or responsible for any (authorized, (allegedly) unauthorized or wrong) charge by the Property Owner and not (re)claim any amount for any valid or authorized charge by the Property Owner (including for pre-paid rates, no-show and chargeable cancellation) of your credit card.
In the event of credit card fraud or unauthorised use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible (usually set at US $ 55 (or the equivalent in your local currency)). In the event that your credit card company or bank charges the deductible from you because of unauthorised transactions resulting from a reservation made on our Platform, we will pay you this deductible, up to an aggregate amount of US $ 55 (or the equivalent in your local currency). In order to indemnify you, please make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately. Please provide us with evidence of the charged deductible (e.g. policy of the credit card company). This indemnification only applies to credit card reservations made using Xalleria’s secure server and the unauthorised use of your credit card resulted through our default or negligence and through no fault of your own while using the secure server.
Pre-payment, cancellation, no-show and fine print
By making Accommodation Reservation with a Property Owner, you accept and agree to the relevant cancellation and no-show policy of that Property Owner, and to any additional (delivery) terms and conditions of the Property Owner that may apply to your Property (including the fine print of the Property Owner made available on our Platform and the relevant house rules of the Property Owner), including for services rendered and/or products offered by the Property Owner. The relevant (delivery/purchase/use/carrier) terms and conditions of a Property Owner can be obtained with the relevant Property Owner. The general cancellation and no-show policy of each Property Owner is made available on our Platform on the Property Owner information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). Please note that certain rates, fees or special offers are not eligible for cancellation, refund or change. Applicable city/tourist tax may still be charged by the Property Owner in the event of a no-show or charged cancellation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Please note that Accommodation Reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Property Owner and the reservation. Cancellation and prepayment policies may vary per segment, product or service of each Property. Please carefully read the fine print (below the Property types or at the bottom of each Property Owner page on our Platform) and important information in your reservation confirmation for additional policies as may be applied by the Property Owner (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the Property Owner agrees or allows otherwise under its (pre)payment and cancellation policy.
If you wish to review, adjust or cancel your Accommodation Reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the Property Owner’s cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be.
If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Property Owner so they know when to expect you to avoid cancellation of your Property (Reservation) or charge of the no-show fee. Our customer service department can help you if needed with informing the Property Owner. Xalleria does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Property Owner.
(Further) correspondence and communication
By completing Accommodation Reservation, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your Property (Reservation) and destination, (ii) an email after arrival to rate the (experience with your) Property Owner and the Accommodation Service, and (iii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. See our privacy and cookies policy for more information about how we may contact you.
Xalleria disclaims any liability or responsibility for any communication by or with the Property Owner on or through its platform. You cannot derive any rights from any request to, or communication with the Property Owner or (any form of) acknowledgement of receipt of any communication or request. Xalleria cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed or accepted by the Property Owner.
In order to duly complete and secure your Accommodation Reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone number or credit card number.
Any claim or complaint against Xalleria or in respect of the Accommodation Service must be promptly submitted, but in any event within 14 days after the scheduled day of consummation of the product or service (e.g. check out date). Any claim or complaint that is submitted after the 14 days period, may be rejected and the claimant shall forfeit its right to any (damage or cost) compensation.
Due to the continuous update and adjustments of rates and availability, we strongly suggest to make screenshots when making a reservation to support your position (if needed).
Ranking, preferred programme, stars and guest reviews
We aim to display search results that are relevant for you, by providing a personalised default ranking of Property Owners on our Platform. You can scroll through this default ranking, use filters and sort by alternative ranking orders and thus have the ability to influence the presentation of search results to receive a ranking order based on other criteria. We use multiple algorithms to produce default ranking results, this process is constantly evolving.
Xalleria has identified the following parameters to be most closely correlated with you finding a suitable Property Owner and thus prioritise such parameters in the algorithms (main parameters): your personal search history, the rate of ‘click-through’ from the search page to the hotel page (“CTR”), the number of bookings related to the number of visits to the Property Owner page on the Platform (“Conversion”), gross (including cancellations) and net (excluding cancellations) bookings of a Property Owner. Conversion and CTR may be affected by various (stand-alone) factors including review scores (both aggregated scores and components), availability, policies, (competitive) pricing, quality of content and certain features of the Property Owner. The commission percentage paid by the Property Owner or other benefits to us (e.g. through commercial arrangements with the Property Owner or strategic partners) may also impact the default ranking, as well as the Property Owner’s record on timely payment. The Property Owner may also influence its ranking by participating in certain programmes – that may be updated from time to time – such as the Genius programme, deals, the Preferred Partner Programme and the visibility booster (the latter two involve the Property Owner paying a higher commission to us).
Accommodation’s star rating displayed on www.xalleria.com is not determined by Xalleria. The accommodation determines their star rating themselves or it is determined by an independent third party provider of (objective) star ratings. Deals are shown on the basis of the number of stars (low to high or high to low) that providers provide to Xalleria. Depending on the (local) regulations, the star classifications either are assigned by an (independent) third party, for example an (official) hotel rating organisation or are based on the opinion of the accommodation providers themselves, irrespective of objective criteria. Xalleria does not impose formal obligations on star ratings and does not review them. Overall, the star classification is a representation of how the accommodation compares to the legal requirements (if applicable) or, if not regulated, the sector or (customary) industry standards in terms of price, facilities and available services (these requirements and standards can vary between different countries and organisations).
In order to make it easier for customers to find the right match to their travel preferences, Xalleria may assign a quality rating, that is determined by Xalleria and displayed as yellow tiles, to certain accommodations. In order to determine the comparable set, the quality rating is based on many features which can be categorized as : (i) facilities/amenities/services offered by the accommodation on www.xalleria.com, (ii) property configuration such as unit size, number of rooms and occupancy, (iii) number and quality of the photos uploaded by the accommodation, (iv) average guest review score as well as some sub-scores, for example cleanliness, as those are proven to be particularly helpful for customers in assessing the quality of certain accommodations and (v) anonymised and aggregated historical booking data (for example, to assess the star rating of booked accommodations). We use these multiple features to derive statistical patterns. Based on these inputs, a machine-learning based analysis is being conducted which results in a quality rating (between 1-5, displayed by using 1-5 yellow tiles next to the name of the property) being automatically calculated and awarded to the accommodation.
Only customers who have stayed at the Accommodation will be invited by Xalleria to comment on their stay at the relevant accommodations and to provide a score for certain aspects of their stay or may receive a rating request during their stay. The completed guest review (including submitted rating during your stay) may be (a) uploaded onto the relevant Property Owner’s information page on our Platform for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Property Owner, and (b) (wholly or partly) used and placed by Xalleria at its sole discretion (e.g. for marketing, promotion, or improvement of our service) on our Platform or such social media platforms, newsletters, special promotions, apps, or other channels owned, hosted, used, or controlled by Xalleria and our business partners. In order to offer and maintain recent (and therefore relevant) reviews, reviews can only be submitted within a limited period of time (3 months) after a stay and each review will only be available for a limited period of time (up to 36 months) after posting. The default ranking of the reviews is by date of submission relative to a few additional criteria (such as language, reviews with comments), whereas a review of a customer who [always] submits comprehensive and detailed reviews (aka “Property Scout”) may be ranked on top. You have the option to choose various different forms of ranking and filter (e.g. by audience, date, language, score). Xalleria does allow the Property Owner to respond to a review. We reserve the right to adjust, refuse, or remove reviews at our sole discretion insofar it violates our review policy. Xalleria does not compensate or otherwise reward a customer for completing a review. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations, or incentives whatsoever. Xalleria undertakes to use its best efforts to monitor and remove reviews that include obscenities or the mention of an individual’s name or reference to stolen goods.
Xalleria will not accept reviews which include:
Profanity, sexually explicit, hate speech, discriminatory, threats, violence
Mention of full names, personal attack towards the staff
Promoting illegal activities (e.g. drugs, prostitution)
Sites, emails and addresses, phone numbers, cc details
Politically sensitive comments
Xalleria and the Property Owner are each entitled to terminate their relationship for whatever reason (including in the event of breach of contract or (filing for) bankruptcy) with due observance of the relevant notice period as agreed between both parties.
Disclaimer
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Accommodation Reservation confirmation email (whether for one event or series of connected events).
However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the Property Owner as made available on our Platform, (iii) the services rendered or the products offered by the Property Owner or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our Platform, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, wilful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Property Owner or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the Platform, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
Xalleria is not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness and due disclosure of the Property and makes no representations, warranties or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement or fitness for a particular purpose. You acknowledge and agree that the relevant Property Owner is solely responsible and assumes all responsibility and liability in respect of the Property (including any warranties and representations made by the Property Owner). Xalleria is not a (re)seller of the Property. Complaints or claims in respect of the Property (including related to the offered (special/promotion) price, policy or specific requests made by Customers) are to be dealt with by the Property Owner. Xalleria is not responsible for and disclaims any liability in respect of such complaints, claims and (product) liabilities.
Whether or not the Property Owner has charged you for your Property, or if we are facilitating the payment of the (Property) price or fee, you agree and acknowledge that the Property Owner is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the (Property) price or fee to the relevant tax authorities. Xalleria is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the (Property) price or fee to the relevant tax authorities. Xalleria does not act as the merchant of record for any product or service made available on the Platform.
By uploading photos/images onto our system (for instance in addition to a review) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that Xalleria may use the uploaded photos/images on its (mobile) website and app, and in (online/offline) promotional materials and publications and as Xalleria at its discretion sees fit. You are granting Xalleria a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the photos/images as Xalleria at its discretion sees fit. By uploading these photos/images the person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, accommodation owners) due to Xalleria publishing and using these photos/images. Xalleria does not own or endorse the photos/images that are uploaded. The truthfulness, validity and right to use of all photos/images is assumed by the person who uploaded the photo, and is not the responsibility of Xalleria. Xalleria disclaims all responsibility and liability for the pictures posted. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. Any photo/image that does not meet the aforesaid criteria will not be posted and/or can be removed/deleted by Xalleria at any time and without prior notice.
Xalleria is entitled, with immediate effect, to deny or limit access to our Platform, our (customer) service and/or your Xalleria account, and/or to cancel a confirmed reservation, and/or prevent a reservation from being made by you in the event of any alleged or reasonably suspected (i) form of fraud or abuse, (ii) non-compliance with applicable laws and/or regulations, (iii) non-compliance with Xalleria values and guidelines, (iv) inappropriate or unlawful behaviour, which includes but is not limited to the following: violence, threat, harassment, discrimination, hate speech, endangerment, invasion of privacy, human trafficking, exploitation of children, and obscenity in relation to Xalleria (or its employees and agents), the Property Owner (or its employees and agents), and/or third parties, or (v) other circumstances that – at Xalleria’s sole discretion – reasonably justify Xalleria taking any of the aforementioned measures.
Intellectual property rights
Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by Xalleria B.V., its Property Owners or providers.
Xalleria exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the Platform on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the Platform or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to Xalleria. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).
Applicable law, jurisdiction, and dispute resolution
These terms and conditions and the provision of our services shall be governed by and construed in accordance with Kenyan law. Notwithstanding the foregoing choice of law, a natural person using any of our services for a purpose which can be regarded as being outside their trade or profession (hereinafter also referred to as “consumer”) can rely on the mandatory provisions of the law of the country where they have their habitual residence (i.e. provisions that, in accordance with the choice-of-law rules of the said country, must apply regardless of this choice-of-law clause; hereinafter: “Mandatory Provisions”). Any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in the Republic of Kenya. Notwithstanding the foregoing jurisdiction clause, a consumer may also bring proceedings in respect of enforcement of relevant applicable Mandatory Provisions in the courts of the country in which they are domiciled, and proceedings against a consumer may be brought only in the courts of the country in which they are domiciled. For consumers (in the European Economic Area): We advise you to first notify us of any complaints by contacting our Customer Service. If this does not resolve your complaint, you can upload your complaint via the European Commission’s ODR platform. This platform for online dispute resolution can be found here: http://ec.europa.eu/odr.
The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on our Platform (by selecting the English language) or shall be sent to you upon your written request.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.
Electronic Communications.
The communications between you and Company use electronic means, whether you use the Site or send us emails, or whether Company posts notices on the Site or communicates with you via email. For contractual purposes, you (a) consent to receive communications from Company in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Company provides to you electronically satisfy any legal obligation that such communications would satisfy if it were be in a hard copy writing.
Entire Terms.
These Terms constitute the entire agreement between you and us regarding the use of the Site. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. The word “including” means “including without limitation”. If any provision of these Terms is held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. Your relationship to Company is that of an independent contractor, and neither party is an agent or partner of the other. These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Company’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. Company may freely assign these Terms. The terms and conditions set forth in these Terms shall be binding upon assignees.
Your Privacy.
Please read our Privacy Policy.
Copyright/Trademark Information.
Copyright ©. All rights reserved.
All trademarks, logos and service marks displayed on the Site are our property or the property of other third-parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.
Contact Information
Address: P.O BOX 12778 -00100, NAIROBI, KENYA
Email: hello@xalleria.com